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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Todd Donald

February 19, 2026

5  out of  5
rating by Todd Donald
"Good agent, timely responses and he tries to make sure everything is proper. My only complaint is State Farm’s billing department is very disconnected from agents and the app is very primitive, cannot show up to date accurate payment information or the ability to self manage payments."
We responded:
"Thanks Todd for 5 star review and the honest feedback! State Farm corporate has and will continue to work on our billing system. It definitely could use more details to help customers. Talk soon Todd!"
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Diane Derickson

February 12, 2026

5  out of  5
rating by Diane Derickson
"I have been a State Farm customer for years--both auto and homeowners. The quality of customer service has always been friendly and very helpful in working out the details of necessary insurance coverage. Claims are settled quickly."
We responded:
"Hi Diane, thank you so much for sharing your experience regarding State Farm and our office. Thank you for being a continued customer and we look forward to helping you for years to come!"
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Gene Surico

February 11, 2026

4  out of  5
rating by Gene Surico
"Auto policy goes down 11%. Great news."
We responded:
"Thanks Gene for your review. 11% reduction is great news! Thank you for your continued business! - State Farm Carpentersville"
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barbara blank

February 9, 2026

5  out of  5
rating by barbara blank
"Jack Honey is top notch! I appreciate his fast and prompt assistance every time I call or email. Very excellent, I would highly recommend."
We responded:
"Thanks Barbara for leaving us a 5 -star review! I agree Jack Honey is top notch and takes great pride in handling people's insurance and needs. Thank you for your continued business and we appreciate you!"
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Deanne Curcio

February 4, 2026

5  out of  5
rating by Deanne Curcio
"Cannot say enough good things about this agent. We had recently switched to USAA and due to unforeseen circumstances needed them to send insurance verification to the state. 5 days later and $300 in rental car fees, we were exasperated. My husband called and walked into this agency and Mark was absolutely the most professional and kind. Within 30 minutes the issue with the state was resolved and our new coverage is $80 less than what it would have been (same coverage) than both USAA and Allstate. Love the fact we have a brick and mortar agency location with an absolute stellar agent!!"
We responded:
"Hi Deanne, thank you so much for sharing your experience with our office. We are glad we were able to help you and your family with all your insurance needs! Welcome to State Farm and the Elburn office! We love having a local office where we can still work with people face to face if need be. Thanks again and we look forward to working with you for years to come. - State Farm Elburn"
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Lisa Powell

January 28, 2026

5  out of  5
rating by Lisa Powell
"Mark has been my agent for a few years and him and his team have been great. My daughter was an accident 12/23/25 and I called State Farm a claim was set up the claim representative, Tara was easy to get a hold of easy to talk to. I really appreciated how quickly they handled the claim, it was very smooth during a difficult situation. And my insurance premium actually went down after the accident happened."
We responded:
"Thanks Lisa for sharing your claim experience. We are so glad it was a smooth process and also glad to hear you share how our car insurance rates have gone down. It's a great time to be with State Farm! -State Farm Elburn "
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Ryan Collins

January 20, 2026

5  out of  5
rating by Ryan Collins
"Both Mark and Statefarm have been great to work with. Love it when rates go down too!!"
We responded:
"Thanks Ryan for the 5-star review! We really enjoy working with you and your family on your insurance needs! Mark - State Farm Agent, Elburn "
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Brian Johnson

January 14, 2026

5  out of  5
rating by Brian Johnson
"Straightforward, helpful advice for insurance needs and changes."
We responded:
"Thanks Brian for the review! We really appreciate you sharing and appreciate you choosing our office & State Farm insurance. We look forward to helping you for years to come. -State Farm Carpentersville"
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Jay Soemo

January 6, 2026

5  out of  5
rating by Jay Soemo
"I am so glad I chose Sychowski State Farm for my insurance. I use the State Farm website and their app often for the easy stuff. But sometimes you just need to talk with a real person. The Sychowski State Farm office always answers their phone with a real person and has always been very helpful. It’s so nice to be able to talk with people who are knowledgeable, helpful, and friendly. I love the fact that the people at this office still believe in the human connection."
We responded:
"Jay, Thank you, so kindly for such a detailed and nice review! We do believe in human interaction and building strong relationships with our customers. I feel State Farm is one of the last insurance companies that still supports this model. Hopefully it continues to thrive, and we will be there for you and your family's insurance needs for years to come. Thanks again!"
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Eliza karwowski

January 2, 2026

5  out of  5
rating by Eliza karwowski
"Very helpful and friendly staff"
We responded:
"Thanks Eliza for sharing this. We appreciate it and your business! Look forward to a great 2026! State Farm"
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Manish Bhasin

January 1, 2026

5  out of  5
rating by Manish Bhasin
"Mark, had been great partner since we got in touch for home and auto insurance. He’s super fast, listens to you and provides options too and discusses. Thanks Mark."
We responded:
"Hi Manish! Thanks for so much for the review and kind words! We pride ourselves on providing remarkable service and great advice. Thank you and I look forward to working with you for years to come. -Mark"
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FERDINANDO TRAVERSA

January 1, 2026

5  out of  5
rating by FERDINANDO TRAVERSA
"Great costumer service .
Jack and all the rest of the Agents are great
Thank you guys"
We responded:
"Thanks Ferdinando for the 5-star review! We appreciate it and we look forward to another great year of taking care of your insurance needs. -State Farm Elburn"
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Colleen mormino

December 17, 2025

4  out of  5
rating by Colleen mormino
"Whitney is awesome. She took the time to call me back and turned a negative experience into a positive. She fixed an error with a policy. We are happy to remain loyal customers. Thank you Whitney!"
We responded:
"Thanks Colleen for sharing and yes Whitney is a great addition to our team! We appreciate you and your loyalty! - State Farm Elburn"
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Andrea Adam

November 20, 2025

5  out of  5
rating by Andrea Adam
"Mark and his team are always friendly and attentive to all our insurance needs."
We responded:
"Hi Andrea! Thank you so much for taking the time to share and giving us a 5-star review! We truly appreciate it and enjoy working with you! -Mark Sychowski"
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Angela Simons

November 20, 2025

5  out of  5
rating by Angela Simons
"Very knowledgeable, friendly, and always putting the customer first."
We responded:
"Thanks Angela for the awesome review! I love that you noticed and feel that we truly do care for our customers and will always put their needs first. We thank you for your continued business! -State Farm Carpentersville"
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Jan House

November 13, 2025

5  out of  5
rating by Jan House
"Jack was very helpful with setting me up for the safe driving."
We responded:
"Thanks Jan! We really appreciate the 5-star review and Jack does an amazing job helping people with their insurance needs and making sure everyone maximizes their discounts! "
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Justin Gress

November 13, 2025

5  out of  5
rating by Justin Gress
"Mark and team are responsive, delivering a large set of insurance products that have met our family’s needs. I would recommend him and appreciate his creativity."
We responded:
"Thanks Justin! We really appreciate your comments and the 5-star rating! We look forward to helping you and your family for years to come. - Mark Sychowski State Farm Elburn "
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Vivian Logan

November 6, 2025

5  out of  5
rating by Vivian Logan
"Long term customer who consistently receives great customer service from a professional staff!"
We responded:
"Hi Vivian, thank you so much for your kind review! We truly appreciate you and working with you over all these years!"
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Shannon Cajthaml

October 16, 2025

5  out of  5
rating by Shannon Cajthaml
"I was REALLY STRESSED re: finding new auto/home insurance. I have been with a broker, and really missed the personal connection with an agent/office. Whitney immediately calmed all my fears and was super easy to talk to. She is very patient and clear in answering all of my questions (I had a lot ;) and if she didn't know the answer, she found it out and got back to me right away. If it was too much/too hard to explain via email, she called me. (Unheard of, right?) She's amazing. I've also talked to Mark and Jason (I believe?) in the office and they, too, are patient and helpful. Overall, best experience I've had in years working with an insurance agent/office. I highly recommend this group!"
We responded:
"Hi Shannon, thank you so much for leaving us such a wonderful review! We are very appreciative of your business and love that you shared your positive experience too! We look forward to many years of working with you on all your insurance needs! - State Farm Elburn"
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David Yost

October 15, 2025

5  out of  5
rating by David Yost
"Mark has been a very caring and accommodating agent with my home and auto insurance for several years now. I highly recommend him to anyone looking for quality service and honest pricing."
We responded:
"Hi David! Thank you so much for giving us a 5-star review! We truly appreciate you and your business! We look forward to working for you for years to come! -State Farm Elburn"
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Dee Whatmore

September 29, 2025

5  out of  5
rating by Dee Whatmore
"Mark s office has the premium customer service . His staff is so informative and they always get back to you with an answer if they do not know. They also try to give the best rates when they can or give ideas on how to keep rates low. Awesome job Mark!"
We responded:
"Thank you Dee! We appreciate the kind review and words! We look forward to helping you with your insurance needs for years to come! - State Farm Elburn"
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robert steinbach

September 18, 2025

5  out of  5
rating by robert steinbach
"Fantastic!"
We responded:
"Thanks Robert for the 5-star review! We appreciate your business and working with you for all your insurance needs! - State Farm Elburn"
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Angie Explanation

September 10, 2025

5  out of  5
rating by Angie Explanation
"Have had Mark for several years now. He always answers, returns calls, makes adjustments as needed to policy, gives great rates. Thanks Mark!"
We responded:
"Hi Angie! Really appreciate you sharing and giving us such a great review. Will always be there for your assistance! - Mark State Farm Elburn"
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Mark Pechous

September 3, 2025

5  out of  5
rating by Mark Pechous
"Mark and his employees are top notch. They always try to figure out a way to get me the best coverage for the lowest price which is why I have my home owners insurance and auto insurance with them. Whenever I call, the staff is always friendly and helpful."
We responded:
"Hi Mark, we appreciate your 5-star review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Cristina

August 12, 2025

5  out of  5
rating by Cristina
"I’ve had a fantastic experience with Mark Sychowski’s agency! They are incredibly responsive — always quick to reply to my questions, whether by phone or email. I prefer texting and this has never been a problem for them. On top of that, they offered me the best rates compared to other providers I looked into. It’s clear they genuinely care about finding the right coverage for you without the pressure. Highly recommend to anyone looking for a trustworthy and efficient insurance agent!"
We responded:
"Thanks Cristina, we are so glad to hear about your 5-star experience with our Elburn office! Thank you for your business and we look forward to working for you and your family for years to come! -Mark Sychowski State Farm Elburn. "